Wednesday, 19 October 2016

How To Trace A Money Order That You Have already Sent Out

Money orders are a wise payment method to use, especially when you don’t have a checking account or access to checks. They provide a traceable method of payment that allows you to prove that payments were made. In addition, if a money order is lost, you may be able to get a replacement without having to purchase it again. However, in order to trace a money order, you’ll need to keep the receipt that was attached to the money order before you sent it.
Call the issuer of the money order. A customer service number should be provided on the receipt or money order stub. If you do not see a customer service number printed on the stub, go to the company’s website and use the “contact us” tab to locate the phone number. Examples of money order issuers include Western Union, Money Gram and the U.S. Postal Service. An issuer is not the store or location where the money order is purchased.
Inform the issuer representative that you wish to trace the money order. Give the representative the receipt number printed on your purchase stub.
Receive trace information. While the representative can’t tell you where the money order is, he can tell you whether the money order has been cashed or is still outstanding. If the person you sent the money order claims it has not been received and the money order is still outstanding, you may be able to receive a replacement from the issuer. If the money order has been cashed and the person who cashed it is not the intended recipient, you may be able to file a theft case and receive a replacement.

Toll Free Number

Find out if your money order has been cashed by calling 1-800-542-3590, the MoneyGram automated phone line. Enter your money order number and the exact amount it’s for. If the information is correct, you’ll hear whether the document has been processed or whether it is still outstanding.

Online Inquiries

MoneyGram offers an online inquiry service to get an update on whether your money order has been cashed. Type in your personal information and the money order details. A customer service representative will get back to you within 48 to 72 hours.

Get a Copy

You can request a photocopy of the completed money order that shows the front and back of the document, therefore letting you know who cashed it. Fill out a Money Order Claim Card by going to and downloading the form. You’ll need a copy of the money order receipt. If the money order has not been cashed, you’ll receive a refund. The service costs $15 and can take 30 to 65 days.

Fax or Email

If you need to know about your money order more quickly, you can ask MoneyGram to fax or email you a photocopy of it via the MoneyGram ExpressPayment option. This works only if the money order has been cashed, so call 1-800-542-3590 to verify that. You send the request via the standard MoneyGram express payment service. When filling out the form, the receive code is 2444, the company is MoneyGram Money Order, the city is Minneapolis and the state MN. For the account number, write down the money order serial number and enter your fax or email number in the message field. The service costs $24, and you’ll get the photocopy within two business days.

Without the Number

Tracking a money order gets more complicated if you don’t know the money order serial number. This requires special handling. You’ll need to fill out a form with the exact amount of the money order, the date of the purchase, the name of the person or company the money order was made out to, the name and address of the store you got the money order, and your personal information. You’ll have to pay a $40 non-refundable fee. If the MoneyGram hasn’t cleared, you’ll get a refund. You’ll get a photocopy of the money order if it cleared. The company will acknowledge by mail if it couldn’t locate the money order, but you won’t get a refund of your fee if that’s the case.

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